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This accessibility statement applies to www.police.uk.
This website is run by the Single Online Home platform.
We want everyone to be able to use this website. You might have a better experience if you change the settings on your computer to suit your needs. The site has been built so that you should be able to:
We've also made the website text as simple as possible to understand.
AbilityNet has advice on making your device easier to use
We know some parts of this website aren’t fully accessible.
If you can't access something you need on this site, please tell us about it and we will get you what you need in another way:
Online using our accessibility form.
By email: [email protected]
To help us understand the problem as quickly as we can, please tell us:
Please note: this mailbox is only for accessibility enquiries. It you want to report crimes or other incidents, use our online crime reporting services. If a crime is happening now or someone is in immediate danger, call 999.
The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).
If you are in Northern Ireland and are not happy with how we respond to your complaint you can contact the Equalities Commission for Northern Ireland who are responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’) in Northern Ireland.
Police UK is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.
This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.
Find out more about the technical accessibility standards we follow.
The content listed below is non-accessible for the following reasons
Some of the links in the Your Area pages are not underlined and use colour alone to distinguish them. This doesn’t meet criterion 1.4.1 Use of colour (Level A).
The triage process used in form pages, for example the Contact us and Report a crime pages, include links which do not have a clear purpose from reading the text alone. This doesn’t meet criterion 2.4.4 Link purpose (in context) (Level A).
The purpose of the links in the pagination on the Search page is not clear from reading the link text alone or by reading the link text with programmatically associated link context. This doesn’t meet criterion 2.4.4 Link purpose (in context) (Level A). We aim to fix this issue by 25 May.
On search results pages the left and right arrows on the pagination navigation do not have a visible keyboard focus style. This doesn’t meet success criterion 2.4.7 Focus visible (Level AA).
On all form pages new content is not announced to screen reader software as it loads. This doesn’t meet success criteria 4.1.3 Status Messages (Level AA). We aim to fix this issue by 6 April.
We aim to fix these issues by the end of May 2023, unless otherwise specified.
This website was last tested, using:
We continually monitor and test the accessibility of our site and have made fixing and improving the accessibility of the site part of our daily work.
This statement was prepared on 20 September 2019. It was last reviewed on 1 February 2023.
SOH was last tested by an external audit in May 2019. A more limited Government Digital Service audit on SOH was run in October 2022.
We tested the service based on a user's ability to complete key journeys. All parts of the chosen journeys were tested, including documents. Journeys were chosen on a number of factors including usage statistics, risk assessments and subject matter.