Online tracking service launched for victims of crime

Published 29 January 2015

A new service allowing victims of crime to find the latest information about their case at any time of the day or night is being rolled out across England and Wales. TrackMyCrime – a new function on this site, allows victims of crime to follow their case through the investigation. People living in Avon and Somerset, Kent and South Yorkshire police force areas can already use TrackMyCrime to keep updated on their case, with the service becoming available in other force areas in 2015.

Staffordshire, Humberside, Lancashire and Lincolnshire police forces are planning to launch the service during spring this year. It’s expected that further forces across England and Wales will follow throughout 2015. TrackMyCrime will be extended in the future so people can follow the progress of their case through the entire criminal justice process, but from today (29 January), if you report a crime you can now follow it through the investigation stage easily and securely.

TrackMyCrime allows you to securely exchange messages with your investigating officer at any time, and receive regular updates from the police on the progress of your case. You can also submit details about stolen or damaged property, and find information on support and advice. TrackMyCrime has been developed to give more choice about how victims of crime receive updates, although this will still be able to be done in person with a police officer.

Launching the service at the inaugural International Crime and Police Conference, Victims’ Minister Mike Penning said: “This Government is committed to doing the best it possibly can for crime victims and has committed more money than ever before to doing so. TrackMyCrime builds on this by giving victims more control over their case than ever before and allows them to find out information in a way and at a time that suits them. This is a common sense approach and I look forward to seeing police forces across the country adopting it.”

The launch of TrackMyCrime builds on a number of recent initiatives to improve the help and support available to victims, and has been designed to make the criminal justice system easier to navigate

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