Latest advice on mobile phone security

Published 2 April 2014

With the support of several major phone manufacturers, we have published new advice to help you make the most of your mobile phone’s security features.

Last year 742,000 people had their mobile phone stolen in England and Wales. To help tackle mobile phone theft, our new advice gives you tips on how to keep your mobile safe and information on your handset’s security features.

Your mobile phone has security features to prevent anyone else accessing and using it, should it be stolen. On the new pages, you can find out how to use these features, which include:

  • creating a PIN code that locks your handset
  • tracing the location of your mobile phone
  • locking your handset remotely using another internet enabled device

There are also links to mobile phone manufacturers’ websites where you can get more information on each manufacturer’s security features.

The advice has been drawn up with the support of phone manufacturers Apple, Blackberry, LG, Samsung, Sony and Windows Phones.

Mobile phone theft

Crime Prevention Minister Norman Baker said:

“Crime is down more than 10% but theft from the person has gone up, bucking the overall trend. It is clear much of this is generated by the theft of mobile phones, iPads and the like. I have challenged the industry to do more to make such thefts unattractive, for example by making it easier to immobilise stolen devices and I am pleased to see that we are now making progress.

“One part of this is the online advice service which is a vital new tool that will help people protect their handsets and make would-be thieves think twice.

“Mobile phone technology is changing all the time and we need innovative solutions to ensure we get ahead of criminals.”

The UK is a world leader in responding to mobile phone crime, with the industry and the police already working together to block stolen phones within 48 hours – stopping them being re-used in this country and making them less valuable.

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