A retailer may never eliminate shoplifting entirely, but there are some simple steps you can take to help protect yourself from thieves:

  • Invest in a properly managed CCTV system. Make sure appropriate signage is displayed.
  • Consider placing a wall mounted CCTV monitor near to till points.
  • If you are designing your shop try and use low-level aisles so your staff can see customers at all times. Use mirrors to reduce blind spots.
  • Manage the obstructions in your store and avoid shelving or displays so high that they obscure surveillance.
  • Do not place displays of tempting goods close to doors.
  • Your staff are amongst your most important and effective defences against shoplifters - ensure you provide them with proper training.
  • Either empty packets of high value goods or put them behind or near checkout areas.
  • Consider investing in a store security guard or join a retail radio scheme if one operates in your area - this means you can be alerted if known shoplifters are near your premises.
  • If your store has a fitting room, introduce restrictions on access and have an attendant monitor all stock going in and coming out. Be sure to check the fitting rooms frequently for garments left behind. Pay special attention to discarded price tags, security tags and hangers - these may be an indication that shoplifting has already occurred.

Further detailed advice and guidance on how to prevent retail theft can be found on the Association of Convenience Stores Crime Report 2014, which can be accessed on the ACS website.

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